Free surprise gift with EVERY order Free delivery worldwide with orders over 50e Free customer returns
Finnish English
Lush Lashes
Home About us Shipping & Returns Privacy Notice Payment methods OFFERS Contact Us
Categories
Manufacturers
Information
Privacy Notice
Payment Methods
Terms of Delivery
Terms of Use
Contact Details
About Us
Contact Us
News
Palaute
Arviot
Tukkumyynti
Terms of Use

 

Lushlashes.fi is a website owned by Future Pro Logistics Ltd.

1. Registration

1.1. To make an order, the customer does not have to be registered. If you choose to register, you can view your order status and enjoy the full benefits of the site. It will be easier to make future orders as your details will be saved in our system. You will need to submit your name, address, e-mail and phone number. 
b) The customer allows Lushlashes.fi to register above information to its customer file. Lushlashes.fi customer information is confidential and is not given to external partners. We will never sell your information.

2. The validity of an order

2.1. Lushlashes.fi and customer can communicate by e-mail, by mail or by phone. The customer commits to keep an eye on his/her e-mail to notice the incoming order confirmation.
2.2. The firm sales contract will come into force when Lushlashes.fi has sent an order confirmation.
2.3. The customer and Lushlashes.fi is allowed to cancel the full order or parts of it before the order is dispatched. The cancellation can be made by e-mail only. The delivery has taken place when the customer has received at least a part of the delivery, or has received the notice that the goods are ready to collect from the post office.
2.4. After customer has made an order, Lushlashes.fi can not change the conditions of agreement.

3. Prices

3.1. All prices include VAT 20%. The current prices are shown at Lushlashes.fi website. The current price is shown in euros (EUR).

4. Delivery

4.1. The delivery time for goods is 2-5 working days to Europe and 1-3 working days to the UK (excluding the Channel Islands). The delivery time is confirmed by an order confirmation.
4.2. If the customer needs to get delivery by a certain date, this must be clearly communicated to Lushlashes.fi in advance (for example when placing an order). Lushlashes.fi is committed to doing its best to meet reasonable expectations regarding delivery time.   
4.3. If the customer is ordering products with different delivery times, the full order will be delivered according to the longest one.
4.4. All smaller deliveries will be made through Royal Mail and bigger ones with a courier, unless otherwise agreed between the customer and Lushlashes.fi. If a customer wants to use a particular courier, please let Lushlashes.fi know when placing an order and we will do our best to accommodate your request.

5. Terms of Payment

5.1. You can pay using the following methods:

a) Credit Cards & Paypal

If you want to pay by a credit card, you will have to choose Paypal at the Checkout. You will not have to register to Paypal. Lushlahes.fi is responsible for all sales and deliveries through Paypal.

b) Klarna Checkout

With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you.

You can choose between following payment methods: Invoice, Part payment, cards (Visa, Mastercard) or e-payments (OP; Nordea, Danske Bank, POP, Aktia) – all equally safe! By using Klarna Checkout you agree terms of Klarna AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service, 09-425 99 771 (Mon-Fri 8:00 – 18:00) or asiakaspalvelu (at) klarna.fi.

6. Returns

6.1. The customer is allowed to return unused goods within 14 days from receiving them, excluding the receiving day. The product and its package have to be in the same condition than it was when the customer received.
6.2. The customer has to advise Lushlashes.fi by e-mail at info@lushlashes.fi prior to returning the items. When Lushlashes.fi has received the product, the price of the product will be returned promptly. All returns can be made to: Lushlashes.fi, Unit 40 Easter Park, Benyon Road, Silchester, Reading, Berks, RG2 6PQ, UK.

7. Transport damages

7.1. Lushlashes.fi will pack your order with care. However, sometimes the products might damage during the transport despite the careful packaging.  If the package is damaged during the transport (and also the goods inside the package are damaged) contact lushlashes.fi customer service immediately at info@lushlashes.fi  (preferably with photographs) to arrange a new delivery.

8. Claim

8.1. If the customer receives a wrong product of the product is damaged etc. the customer has to inform Lushlashes.fi about this within a reasonable time by e-mail info@lushlashes.fi. The faulty delivery can be returned according to lushlashes.fi instructions (see part 6). The claim/advise by e-mail has to be made BEFORE returning. When lushlashes.fi has received the product, the price of the product (including the postage) will be returned promptly, or a new item will be despatched, whatever the customer prefers.

9. Force majeure

9.1. Lushlashes.fi is not responsible if the delivery is delayed or cannot be made because of factors outside Lushlashes.fi influence including war, catastrophe, export- or import bans, decisions of authorities, strike, adverse weather or other factors that avert lushlashes.fi activities.

10. Disagreements

10.1. Disagreements caused by this trade agreement are solved according to Finnish law for sales in Finland. For all other sales UK law will be applied. 

Subscribe for our Newsletter
E-Mail Address:
First Name:
Last Name:
Bestsellers
01.Revitalash Advanced Ripsien Hoitotuote 3.5ml
02.Revlon Colorstay Foundation
03.Revitalash Advanced Ripsien Hoitotuote 2ml
04.Skin Benefits Deep Cleansing Nose Pore Strips
05.RevitaBrow kulmakarvojen hoitotuote 3ml
06.Rapid Lash Eyelash Serum
07.Maybelline Define-A-Lash Volume Mascara - Black
08.Revlon Just Bitten Kissable Balm Stain
09.W7 Brow Bar kulmasetti
10.Talika Lipocils Ripsiseerumi
Change to mobile version